Sr. Customer Development Executive

The role

You will own the commercial relationship for a book of existing customers. You will drive expansion through upsell and cross-sell, and lead renewals, including pricing and contract negotiations.

What you will do

• Own the commercial relationship for a book of existing customers.
• Drive expansion opportunities by identifying upsell and cross-sell needs.
• Lead and manage the renewal process, including pricing discussions and contract negotiations, for customers going out to RFP/RFI for renewal.
• Partner with Customer Success Managers to align on strategic account plans and customer objectives.
• Understand customer business models, usage trends, and product adoption to inform growth strategies.
• Maintain accurate forecasts and updates in Salesforce or CRM.
• Collaborate cross-functionally with Product, Marketing, and Support teams.

Required qualifications

• 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
• Proven ability to meet or exceed expansion and renewal targets.
• Excellent communication and stakeholder management skills.
• High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
• Strong analytical mindset; ability to leverage customer data and product usage insights.
• Comfortable with contract terms and commercial discussions.
• CRM proficiency (Salesforce, Gainsight, or equivalent).

Nice to have

• Experience in B2B healthcare companies.
• Experience working in a CS-led or post-sale sales model.
• Understanding of the healthcare landscape and customer pain points.

About the company

Lyra Health is a provider of evidence-based mental health care, working with employers and health plans. It offers Lyra Empower, an AI-powered platform combining care and technology.