Client Support Specialist - Billing

The role

You will respond to client questions and give general support on billing. You will also work with the provider support team and help troubleshoot account issues.

What you will do

• Act as a billing liaison between clients and the company
• Resolve customer queries by phone and email while meeting productivity goals
• Follow up on returned claims and other billing tasks
• Keep clients informed of billing and payment status
• Work with internal billing teams and customer success to resolve client cases
• Troubleshoot client account issues and work with the provider team to use health plan benefits
• Work with technical teams to identify bugs and improve the client and provider experience

Required qualifications

• 1+ years of experience in healthcare billing customer service
• Excellent attention to detail
• Excellent written and verbal communication skills
• Ability to work independently with a sense of urgency
• Ability to work on a scheduled shift and holidays

Nice to have

• Experience in healthcare and/or medical billing
• Experience in a medical billing setting with bank reconciliation, payment posting and patient billing
• Ability to read and understand EOBs
• Experience with Zendesk, Salesforce, and/or JIRA

Before you apply

• Equal Opportunity Employer

About the company

Lyra Health provides evidence-based mental health care through its Lyra Empower platform. The company works with employers and health plans.