Clinical Case Manager

The role

You will work as a Clinical Case Manager. You will be the first point of contact for service users on the helpline or online chat, assess their mental health needs, and refer them to suitable therapy or other support.

What you will do

• Act as the first point of contact for service users via the helpline or online chat
• Give brief, goal-focused therapeutic support and psychoeducation in the moment
• Complete brief clinical and therapeutic assessments to determine service user needs
• Carry out risk assessments and put risk management plans in place
• Refer service users to therapy sessions or other local services as clinically appropriate
• Record all relevant information on the clinical database
• Work with global clinical teams and liaise with affiliate clinicians
• Contribute to service development, governance and quality assurance

Required qualifications

• Bachelor's or Master's level counselling qualification meeting UK and/or Republic of Ireland professional standards
• Current registration or accreditation with a relevant professional body
• Experience working with a broad range of psychological and workplace issues, including mental health, trauma, stress, relationship, child-related, anxiety and substance-related issues
• Minimum of 400 hours therapeutic delivery after qualifying
• Experience working in high-pressure, time-limited environments
• Experience working with high-risk cases such as suicide, abuse, and substance use
• Minimum of 2 years working experience
• Computer literacy and ability to type while conducting clinical work on the phone
• Good telephone manner and ability to provide telephonic therapy
• Ability to prioritise, multi-task and manage time in a time-pressured environment

Nice to have

• Current or previous experience working for an EAP provider in the UK and/or Republic of Ireland
• Experience working in a time-limited framework
• Previous intake clinician experience including telephonic, live chat and email counselling

Benefits

• 28 days holiday plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance up to 10x annual salary
• Critical health insurance with a lump sum of 2x annual salary, depending on illness
• 24/7 Employee Assistance Programme
• Accredited Living Wage Employer
• Monthly contribution towards external supervision
• CPD programme and senior clinical support
• Professional membership fees compensated
• Exposure to working within a global clinical team

Before you apply

• Benefits available to UK-based staff are consistent with UK law and may differ for those located in other countries

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. It offers the Lyra Empower platform, which combines care and technology.