Behavioral Health Clinician – Crisis Assessment & Care Navigation (Bilingual Spanish Speaking)

The role

You will give timely clinical support to clients facing mental health, behavioral health and life challenges, including crisis and elevated-risk situations. You will assess risk, provide brief interventions, and connect clients with care and resources.

What you will do

• Provide timely, evidence-informed clinical support, including crisis and elevated-risk situations.
• Conduct risk assessments and safety planning when indicated.
• Use de-escalation, rapport building and coping interventions.
• Provide brief support across mental health, substance use, relationship, workplace stress, grief and other concerns.
• Support clients in connecting to Lyra resources and care options.
• Provide assisted booking and care-navigation support.
• Conduct follow-up outreach for continuity of care and to reassess risk.
• Respond to a high-volume, high-acuity inbound call queue.
• Document client interactions, assessments, referrals and follow-up accurately and on time.
• Collaborate with relevant Lyra teams to support client care.

Required qualifications

• Master's degree in clinical social work or equivalent.
• LCSW or equivalent independent clinical licensure (e.g. LMFT, LPC, LPCC), or a Registered Nurse (RN) license.
• State license to deliver mental health services independently (RN license excepted).
• RNs: two years of behavioral health experience including risk assessment and safety planning.
• Other licensures: two years of post-license experience.
• Significant experience managing high-acuity situations (e.g. active suicidality or homicidality, NSSIB, mandated reporting).
• Bilingual, Spanish-speaking.
• Full-time resident of the United States; work cannot be done from outside the United States.
• Strong written and verbal communication and sound clinical judgment.
• Excellent time-management skills.
• Comfort using technology and adaptability to change.

Nice to have

• EAP or clinical call center experience.

Benefits

• 10% shift pay differential on weekend shifts.

Before you apply

• Candidates without a state license to deliver mental health services independently will not be considered, except RN licensure.
• Lyra does not provide supervised hours toward licensure.
• Work must be done from within the United States.
• Lyra does not use text or chat applications to conduct interviews or make offers; communications come from lyrahealth.com or lyraclinical.com domains.

About the company

Lyra Health is a provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers. Its Lyra Empower platform combines care and technology.