Clinical Administrator

The role

You will support the clinical case management team at Lyra Health. The work covers intake and triage of referrals, case file coordination, audits, reporting and billing support for mental health services.

What you will do

• Monitor incoming case queues and assign referrals to clinical case managers and affiliates
• Assist with case file management, data entry and tracking authorisation periods and invoices
• Act as first administrative contact during high-volume periods and escalate urgent cases
• Ensure clinical documentation is uploaded accurately and on time
• Train and mentor clinical administrative staff
• Monitor department workload and SLAs and reallocate resources during surges
• Conduct weekly spot-checks of case files for data integrity and compliance
• Generate weekly and monthly KPI reports
• Reconcile provider invoices against authorised sessions
• Assist the Clinical Lead with audit preparation

Required qualifications

• Bachelor's degree in healthcare administration, Psychology, Social Work or related field, or equivalent work experience
• 2+ years of administrative experience in a healthcare, mental health or insurance setting
• Excellent fluency in English
• Proficiency in case management systems such as Salesforce or similar CRMs
• Strong command of Google Suite and Microsoft Office Suite
• Familiarity with basic clinical terminology
• Comfort using AI tools efficiently and ethically
• Strict adherence to GDPR and confidentiality standards for protected health information

Nice to have

• Specific experience within an EAP or behavioural health managed care organisation
• Arabic, Hindi or Urdu language skills

Benefits

• Benefits consistent with local law; may vary by country, including UAE or MENA

Before you apply

• Applicants provide optional sensitive personal information such as race, ethnicity and sexual orientation for diversity initiatives

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. It offers the AI-powered Lyra Empower platform.