Junior Clinical Case Manager

The role

You will act as a link between direct clinical care and operational oversight in Lyra Health's mental health delivery model in India. The role covers helpline and crisis management, clinical intake triage, short-term workplace-focused therapy, and quality checks on clinical documentation and the partner provider network.

What you will do

• Serve as first contact for employees and dependents on the helpline by phone, live chat or email.
• Provide immediate clinical support to callers in distress and conduct risk assessments for every contact.
• Manage emergency interventions and coordinate with local emergency services or senior clinical leads.
• Conduct clinical intake interviews and triage clients to short-term counseling or higher-acuity care.
• Match clients to the right in-house or partner clinician by specialty and language.
• Deliver short-term counseling and psychotherapy sessions, including CBT and solution-focused therapy.
• Keep accurate clinical notes and track outcomes, including CORE-10 scores.
• Audit case files and documentation, and follow up on missing or delayed notes and plans.
• Act as the operational contact for the partner provider network, including onboarding and training affiliates.
• Contribute to training, workshops, clinical content and events.

Required qualifications

• Master's degree in Clinical or Counseling Psychology.
• 3 to 6 years of progressive working experience in a clinical setting.
• Fluency in Hindi and English.
• Strong clinical understanding and ability to assess clinical risk.
• Proficiency in Google Suite and CRM systems.
• Detail-oriented, organized and able to meet reporting deadlines under pressure.

Nice to have

• RCI registration.
• Background in EAP or workplace mental health, particularly with work-impact cases.
• Experience navigating diverse healthcare systems and cultural nuances.

Before you apply

• Visa sponsorship is not mentioned in the posting.

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care and published more than 20 peer-reviewed studies.