Clinical Team Lead

The role

Lead the clinical team in Singapore. Manage and develop therapists and counsellors, and oversee quality and compliance with local regulations and Lyra standards.

What you will do

• Develop and implement a framework for clinical supervision and consultation in the Singapore operation
• Facilitate regular case consultations and peer learning sessions
• Support performance management of employee counsellors
• Conduct case reviews for compliance with Lyra standards and clinical protocols
• Ensure adherence to Singaporean and international clinical protocols with the Clinical Operations Manager
• Maintain quality assurance processes for Singaporean healthcare regulations
• Ensure clinical services meet customer Service Level Agreements (SLAs)
• Address audit findings and implement corrective actions with the International Clinical Lead
• Maintain records of in-country mental health infrastructure, legislation and cultural nuances, and act as subject matter expert
• Line manage therapists and counsellors, including 1:1s, performance reviews and training needs

Required qualifications

• Registered Clinical Counselor or Full Member status with the Singapore Association for Counselling (SAC) or equivalent recognized professional board

Nice to have

• Master's degree or higher in Clinical, Counseling or Industrial Psychology, Healthcare Administration, Operations or Business Administration (with mental healthcare experience), or a related field

Before you apply

• Must be flexible to work outside standard hours across time zones
• Off-site or remote work requires reliable backup power and a strong, stable Wi-Fi connection

About the company

Lyra Health is a provider of mental health solutions for employers, supporting more than 20 million people globally. It delivers care through Lyra Empower, an AI-powered platform.