Senior Fraud and Risk Program Analyst

The role

You will own operational efficiency, metrics, dashboards and partner coordination for Trust & Safety Ops, working with the Fraud and Risk Program Lead. You will also support the fraud program roadmap, risk register and KPI/KRI reporting.

What you will do

• Own operational efficiency for T&S Ops, identifying and driving process enhancements end to end
• Own and keep current Ops process documentation
• Lead structured process reviews and turn findings into improvement plans
• Own and manage all operational metrics for T&S Ops with Ops leadership
• Own operational dashboards and recurring reporting, with performance analysis and recommendations
• Act as the primary bridge between T&S Ops and its partner teams, handling escalations
• Own Ops training strategy and content
• Own Ops tooling enhancements with Engineering and other technical partners
• Own and maintain the fraud program roadmap and fraud risk and issue register
• Own recurring fraud KPI and KRI reporting and prepare management information for leadership

Required qualifications

• 4+ years of experience in operations, program management, or a similar ownership-driven role within Trust & Safety, fraud, risk or compliance operations
• Track record of owning and driving operational improvements independently
• Experience managing metrics, dashboards and reporting for an operations function
• Comfort acting as the primary point of contact between an operations function and partner teams, including escalations
• Strong stakeholder management skills
• Excellent written and analytical communication
• Comfort with data and reporting tools such as Excel, Google Sheets, AI tools and Looker, with SQL experience

Nice to have

• Financial services, payments or crypto environment experience

Benefits

• Competitive salary package
• Equity package with ownership for all employees
• Pay-for-performance equity bonus
• Moonshot award of a $250,000 equity grant for 20 employees a year
• Pension with employer contributions from day one
• Employee referral program paying 10K in USDC
• Flexible time off
• End-of-year company-wide recharge period
• Birthday leave
• Enhanced parental leave
• Hybrid working schedule with remote or Moonbase options
• Private healthcare benefits

Before you apply

• The posting says women are less likely to apply without experience in every listed area, and encourages applicants who meet about 75% of the requirements to apply

About the company

MoonPay builds infrastructure for moving value, including crypto, stablecoins and tokenized assets. It is licensed in the U.S. and regulated across the UK, EU, Canada and Australia.