Moonpay

Senior Program Manager, Product Operations

United States (East Coast Time Zone) - Remote. Posted 6 months ago

The role

Lead complex cross-functional strategic and operational programs for MoonPay's leadership team. Own opportunities end-to-end, from scoping through execution, and use AI to build scalable systems and processes.

What you will do

  • Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end
  • Work cross-functionally with product, engineering and go-to-market leaders to define and implement strategy across all MoonPay products
  • Structure complex, ambiguous strategic problems for the leadership team, defining hypotheses and building business cases and quantitative models
  • Define and manage key drivers of business performance with cross-functional leaders
  • Develop an understanding of competitive positioning by assessing peer businesses
  • Deeply understand MoonPay customers and the broader market to uncover insights
  • Use AI tools and drive automation to create scalable solutions

Required qualifications

  • 5+ years leading complex cross-functional programs across Product / Engineering and business teams
  • Experience in high-growth crypto, fintech, financial services or technology environments
  • Exceptional communicator who can influence senior stakeholders without direct authority
  • Thrives in ambiguity; strong on operational planning, dependency management, risk mitigation and program governance
  • Upstream problem-solver who structures ambiguous, high-impact work from concept through delivery
  • Strong analytical instincts using data and quantitative analysis
  • Proven at building scalable processes, workflows, governance models and automation systems
  • Fluent in AI tools and automation platforms

Benefits

  • Competitive salary package
  • Equity package for all employees
  • Pay-for-performance equity bonus
  • Moonshot award: $250,000 equity grant for 20 employees a year
  • Pension with employer contributions from day one
  • Employee referral program: 10K in USDC
  • Flexible time off
  • Recharge period: end-of-year company-wide time off
  • Birthday leave
  • Enhanced parental leave
  • Hybrid working schedule
  • Private healthcare benefits

Before you apply

  • Research has shown women are less likely to apply without experience in 100% of listed areas; the posting says it would still like to hear from candidates who feel about a 75% match
Senior Program Manager, Product Operations at Moonpay | JobZoey