Fulfilment Operations Manager

The role

You will lead warehouse and fulfilment operations in Almere, including two Team Leads and about 40 permanent colleagues. You will manage workforce planning, work with a staffing agency for seasonal peaks, and improve processes and safety.

What you will do

• Lead warehouse and fulfilment operations, keeping them safe, efficient and on track.
• Coach and support two Team Leads and own team performance, engagement and development.
• Build a partnership with the staffing agency for flexible staffing in busy periods.
• Oversee packing of balloons and gifts to quality standards.
• Plan staffing needs using order volumes, seasonal demand and capacity.
• Support annual budget planning and manage labour costs.
• Work with the Health & Safety team to maintain a safe workplace.
• Lead process improvements, including automation and equipment upgrades.
• Partner with Delivery, Product, Finance, Supply Chain and Commercial teams.
• Plan ahead for machinery, automation and external support to grow operations.

Required qualifications

• Ability to manage daily performance across safety, quality, service and cost.
• Experience planning staffing needs and managing busy periods, including with temporary or flexible teams.
• Confidence managing budgets and labour costs.
• Experience improving operational processes.
• Strong commitment to Health & Safety.
• Ability to work well with different departments and external partners.
• Hands-on, supportive leadership style.
• Fluency in Dutch and English is essential. Dutch is the main language in day-to-day warehouse operations.

Nice to have

• Green belt certified.

Benefits

• Competitive pay and bonuses.
• Generous pension plans.
• Staff discounts.
• Private healthcare (UK) and mental health support.
• Generous holidays.
• Hybrid working (1-5 days in office, depending on role/team).
• Up to 20 days of international working.
• Learning allowances, coaching and development programmes.

Before you apply

• Interview process: recruiter screening call (20-30 min), in-person interview with the hiring manager (45-60 min), and on-site interview with the hiring manager and key stakeholders (45-60 min).

About the company

Greetz is part of the Moonpig Group and the Netherlands' go-to for heartfelt cards and surprise-filled gifts, operating since 2004. The company focuses on helping people feel connected through personal, thoughtful gifting.