Senior IT Systems Engineer

The role

This role takes on the final technical authority for core IT systems and automates manual processes, especially user onboarding and offboarding. It also covers leading incidents, root cause analysis and IT improvement projects.

What you will do

• Act as the final technical authority and escalation point for complex issues with core systems and processes.
• Automate manual processes across all systems, especially user lifecycle management (onboarding and offboarding), using no-code tools and scripting.
• Own the technical delivery and stability of company-wide events hosted on Zoom.
• Work with People & Culture and Security to remove friction from key business processes.
• Analyse support ticket trends and eliminate classes of service requests through automation or system improvements.
• Own and automate monitoring of hardware and SaaS compliance against business and security standards.
• Maintain and build a knowledge base covering system architecture, processes and automation workflows.
• Provide technical leadership, mentorship and guidance on engineering best practices as the core IT representative in the office.
• Act as primary technical lead for incidents affecting core systems, including Incident Commander when required.
• Own problem management: identify recurring incidents, perform root cause analysis and engineer permanent solutions.

Required qualifications

• Deep technical expertise in engineering, administering and automating cloud-based and physical IT infrastructure, including Okta (or similar IdP), Google Workspace, Atlassian Suite, Zoom, Slack, Jamf
• A proven track record of identifying and eliminating technical friction through engineered automated solutions.
• Strong experience with no-code automation tools (e.g., N8n, Zapier, Workato) or scripting (e.g., Python, GAM).
• Demonstrated experience in technical mentorship and leadership.
• Excellent understanding of user lifecycle processes and compliance management, with direct experience automating these workflows.
• Experience managing vendor relationships and acting as final escalation point for complex technical issues.
• Proficiency in incident and problem management, with a focus on root cause analysis and permanent fixes.
• Experience leading technical projects from conception to completion.
• Confidence to drive technical conversations with diverse audiences.
• Proven ability to prioritise and manage multiple engineering projects in a fast-paced environment.

Nice to have

• Experience acting as an Incident Commander.
• Relevant certifications in cloud platforms (GCP, Azure), identity (Okta) or key SaaS products.

Benefits

• Company equity
• 27 days paid time off
• 12 days of company holiday
• 5 days paid volunteering leave
• Group Mediclaim (GMC)
• Enhanced parental leave policies
• MacBook Pro

Before you apply

• Matillion recruiters will only contact you from @matillion.com email addresses.
• Matillion will never ask for money, fees or bank details during hiring.
• Matillion occasionally works with trusted recruiting partners who will say they are working on its behalf.
• Candidates are encouraged to apply even if they do not meet every requirement.

About the company

Matillion is the company behind Maia, an AI Data Automation platform used by organisations such as Cisco, DocuSign and Slack. It started in Manchester and now has teams across the UK, US and India.