Enterprise Account Manager

The role

You will own a portfolio of existing Matillion customers. Your goals are to move flexible, no-contract customers onto committed annual agreements and to turn at-risk accounts back into healthy, growing ones.

What you will do

• Manage a portfolio of customer accounts, tracking usage, health and commercial status
• Act as the trusted advisor for technical and business stakeholders on how Matillion fits their data stack
• Help customers expand their use of Matillion capabilities and use cases
• Identify pay-as-you-go customers ready for a committed annual agreement, build the business case and close it
• Diagnose why an account is struggling, build a remediation plan and coordinate resources to recover it
• Monitor early signs of decline across your book and intervene before churn
• Partner with technical, support and product teams to resolve issues and escalate when needed

Required qualifications

• Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets
• Experience walking a customer through a pricing or contract change and closing it
• Working knowledge of SQL and core data concepts (ETL/ELT, batch vs. streaming, CDC, data warehouses, data lakes, data modelling)
• Experience with cloud data platforms such as Snowflake, Databricks, BigQuery or Redshift
• A track record of recovering a dissatisfied or at-risk customer relationship
• Fluent in Salesforce or equivalent, including pipeline hygiene, forecasting and reporting
• Organized under volume, direct with customers, operates independently and steady under pressure

Benefits

• Company equity
• 25 days PTO
• 5 days paid volunteering leave
• Health insurance
• Life insurance
• Access to mental health support
• 401k
• Flexible working culture that promotes work-life balance

Before you apply

• Apply even if you do not tick every box; the company says it hires for potential, not just experience
• Recruiters will only contact you from @matillion.com email addresses, and the company will never ask for money, fees or bank details
• Verify open roles at matillion.com/careers before clicking any links

About the company

Matillion is the company behind Maia, an AI Data Automation platform. It has teams across the UK, US and India, and customers include Cisco, DocuSign and Slack.