Staff Forward Deployed Engineer

The role

You will own large, complex Maia rollouts and expansions for customers, mostly working remotely with distributed teams and on-site when needed. You will build production-grade data solutions, modify Matillion's product code where needed, and mentor engineers coming up behind you.

What you will do

• Own end-to-end customer engagements, from discovery and architecture to production cut-over
• Build complex data pipelines, models and integrations across cloud data platforms
• Modify Matillion's underlying codebase when native platform features are missing
• Deliver fast, pragmatic MVPs by diagnosing real customer problems and shrinking scope
• Resolve complex escalations at first point of contact across Sales, Product, Engineering and Customer Success
• Train internal champions and create handover documentation for Customer Success and Support
• Secure technical wins in pre-sales through discovery, proof-of-concept delivery and joint strategy with Account Executives
• Influence product evolution through structured feedback and reusable implementation frameworks
• Integrate AI tools across the delivery lifecycle and set quality validation standards for AI outputs
• Mentor junior engineers, shape hiring standards and refine delivery processes

Required qualifications

• 5+ years of production-grade software development and data integration
• Expert Python and SQL, plus object-oriented skills in Java or Go
• Deep knowledge of distributed systems, data architecture, CI/CD, Kubernetes and secure enterprise networking
• At least one major cloud provider: AWS, Azure or GCP
• Hands-on expertise in scalable data pipelines and cloud data platforms such as Snowflake, Databricks, Redshift or BigQuery
• Familiarity with the broader Matillion product estate
• Disciplined use of AI tools with the ability to validate output
• Proven background in customer-facing technical delivery, including pre-sales discovery, implementation and escalation management
• Excellent communication skills with both C-suite executives and developers
• Strong engineering judgment and systems thinking under ambiguity
• Execution bias and high autonomy in high-pressure environments
• Deep customer empathy and ability to build long-term trust with technical and executive stakeholders

Nice to have

• Optional experience in production LLMs, RAG and AI agents

Benefits

• Company equity
• 30 days holiday plus bank holidays
• 5 days paid volunteering leave
• Private health insurance
• Life insurance
• Pension
• Access to mental health support
• Flexible working culture that promotes work-life balance

Before you apply

• Matillion recruiters will only contact you from @matillion.com email addresses
• Matillion will never ask for money, fees or bank details during hiring

About the company

Matillion makes Maia, an AI Data Automation platform, used by organisations such as Cisco, DocuSign and Slack. The company started in Manchester and now has teams across the UK, US and India.