Success Engineer (Global)

The role

You will talk with Metabase users to understand their goals and challenges, and help them design and optimize their Metabase setup. You will also solve complex problems, troubleshoot issues, and act as the voice of the customer to product and engineering teams.

What you will do

• Talk to users to understand their goals and challenges
• Help customers design and optimize their Metabase implementation
• Guide customers to get data from many sources, transform it, and turn their questions into executable queries
• Solve complex problems and troubleshoot customer issues
• Collaborate with technical communicators to create educational materials for customers
• Serve as the voice of the customer to product and engineering teams and help drive product development

Required qualifications

• Enjoy helping people and solving their problems
• Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
• Strong database and SQL skills
• Strong technical expertise in at least two of: designing, developing, and troubleshooting web applications; managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar); managing, troubl
• Ability to investigate and diagnose complex technical issues

Nice to have

• Experience with Metabase or other BI tools
• Experience working for an open source product
• Fluency in multiple languages

Benefits

• Fully remote, async work
• Flexibility to define your own schedule and work from anywhere
• Autonomy
• An environment that fosters growth, learning, and development

Before you apply

• U.S. applicants: Metabase participates in the federal E-Verify program, which is only initiated upon hire and is not used to pre-screen candidates

About the company

Metabase is a data tool company that offers an open source starting point for how companies measure, analyze, and share their data. The posting says it is used by tens of thousands of companies.