Success Engineer (EU)

The role

You will talk with customers to understand their goals and problems, and help them design, optimize and troubleshoot their Metabase setup. You will also act as the voice of the customer to product and engineering teams.

What you will do

• Talk to users to understand their goals and challenges
• Help customers design and optimize their Metabase implementation
• Guide customers on getting data from various sources, transforming it, and turning questions into executable queries
• Solve complex problems and troubleshoot customer issues
• Collaborate with technical communicators to create educational materials for customers
• Serve as the voice of the customer to product and engineering teams and help drive product development

Required qualifications

• Enjoy helping people and solving their problems
• 3+ years of experience writing production code, administering systems, and/or managing databases
• Strong database and SQL skills
• Strong technical expertise in at least two of: designing, developing and troubleshooting web applications; managing and troubleshooting infrastructure (Docker, AWS, GCP or similar); managing, troubles
• Ability to investigate and diagnose complex technical issues

Nice to have

• Experience with Metabase or other BI tools
• Experience working for an open source product
• Fluency in multiple languages

Benefits

• Fully remote, asynchronous work with rare, efficient meetings
• Flexibility to define your own schedule and work from anywhere
• Autonomy and an environment that fosters growth, learning and development

Before you apply

• U.S. applicants: Metabase participates in the federal E-Verify program, which is used only after hire, not to pre-screen candidates

About the company

Metabase is an open source business intelligence tool that helps people get insights from their data, used by tens of thousands of companies. The company is a global, fully distributed team that recently raised a $30M Series B.