Director, Customer Sales

The role

Lead a Customer Sales team of 6 Commercial Account Executives selling Novara's EHS, Training and Contractor Management solutions. Drive double digit organic growth through cross-sell and upsell to current clients and new prospecting in strategic industries.

What you will do

• Become an expert in solving client problems that Novara's technology can solve
• Foster a positive, high-performance sales culture
• Manage a team of 6 Commercial Account Executives focused on upsell and cross-sell
• Provide ongoing training and coaching on process, skills, best practices and career path
• Use modern sales tools such as Salesforce, 6Sense, LinkedIn Sales Navigator and Einstein Conversation Insights
• Report and track sales activities and results in Salesforce.com
• Forecast revenue growth by analyzing sales pipeline metrics
• Execute a plan to cross-sell and upsell current Novara clients
• Manage the team to exceed quota and develop advancement opportunities
• Work with marketing on campaigns that support sales objectives

Required qualifications

• 3+ years of proven sales leadership in a SaaS software company
• Experience selling or managing a team that generates its own pipeline to meet bookings targets
• Demonstrated use of modern sales prospecting tactics
• Track record of achieving targets individually and for the team
• Ability to anticipate problems of a growing organization
• Polished, confident presenter
• Strong organizational, planning, time-management and prioritization skills
• Ability to motivate others and achieve results
• Strong interpersonal skills to inform, motivate and organize a multi-person sales effort
• Ability to thrive in a challenging, fast paced environment

Nice to have

• Experience selling into the core verticals: Manufacturing, Construction, Transportation, Utilities, Municipalities, Hospitality
• Experience managing teams or selling into small to mid-sized organizations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts
• PTO
• Paid and floating holidays
• 401k with company match and immediate vesting
• Company-funded life insurance
• Employee Assistance Programs
• No-cost mental health benefits

Before you apply

• Novara may use AI tools to help screen resumes, and a human recruiter reviews all decisions
• All persons hired must verify identity and eligibility to work in the United States

About the company

Novara provides safety, operational risk management and sustainability software through the Flex and Risk Management Center platforms. It is a Providence Equity portfolio company that launched as an independent company on January 1, 2026.