Client Account Executive

The role

This person will manage, grow and renew a portfolio of existing Novara customers. The role focuses on building client relationships, finding expansion opportunities, ensuring product adoption and running the full sales cycle for expansions and renewals.

What you will do

• Manage a defined book of business with responsibility for renewals, upsell and cross-sell.
• Develop strategic account plans to strengthen customer relationships and expand product usage.
• Uncover customer needs and recommend Novara solutions that add measurable value.
• Consistently achieve or exceed revenue targets for renewal rate, expansion ARR and net retention.
• Serve as the primary point of contact for customer decision-makers and influencers.
• Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction.
• Partner with Customer Success, Product and Support teams to resolve issues and reinforce value.
• Manage the full sales cycle for expansions and renewals, including scoping, pricing, negotiation and close.
• Maintain accurate pipeline, forecasting and activity tracking in CRM such as Salesforce.
• Prepare and deliver product demos and presentations tailored to customer goals.

Required qualifications

• 2 to 5+ years of experience in SaaS account management or inside/outside sales.
• Proven track record of meeting or exceeding revenue targets.
• Strong consultative selling, communication and negotiation skills.
• Ability to translate technical product features into business value.
• Excellent organizational skills and comfort managing multiple accounts at once.

Nice to have

• Experience with compliance, EHS, HR or risk management software.
• Familiarity with Salesforce or other enterprise CRM systems.
• Experience selling to SMB or mid-market customers.
• Ability to thrive in a metric-driven, high-growth environment.

Benefits

• Medical, dental and vision coverage.
• Flexible Spending Accounts.
• PTO, paid holidays and floating holidays.
• 401k with company match and immediate vesting.
• Company-funded life insurance.
• Employee Assistance Programs.
• No-cost mental health benefits.

Before you apply

• Novara states it may use AI tools to help screen resumes, with all decisions reviewed by a human recruiter.
• All persons hired must verify identity and eligibility to work in the United States.

About the company

Novara provides safety, operational risk management and sustainability software through its Flex and Risk Management Center platforms. It launched as an independent company on January 1, 2026, and is a Providence Equity portfolio company.