UX Researcher

The role

You will lead user research on cloud infrastructure products for technical users such as developers, DevOps engineers and system administrators. You will also build ResearchOps practices and help product teams run research on their own.

What you will do

• Lead end-to-end UX research, from discovery to usability testing and continuous research, on cloud infrastructure products
• Work with Product Managers and Product Designers to frame research questions and turn findings into product recommendations
• Help make highly technical concepts such as provisioning, networking and storage configuration easy to understand and use
• Develop and scale ResearchOps practices, including workflows, methods, templates and insight management
• Contribute to the development and adoption of the Insight Hub
• Coach Product Managers, Product Designers and other PwDRs to conduct research independently
• Explore AI-powered tools and automated workflows to improve research efficiency
• Identify cross-product user needs and behavioral patterns
• Advocate for user-centered decisions and follow up on the impact of research on roadmaps

Required qualifications

• 4+ years of experience in UX Research, or UX Design with a strong research focus
• Discovery research, usability testing, and quantitative and qualitative research methods
• Experience researching complex B2B products, ideally cloud infrastructure, developer tools, SaaS or enterprise technology
• Experience structuring scalable research processes and managing research insights and repositories
• Experience coaching non-researchers and translating findings into product decisions in Lean/Agile environments
• Proficiency with Figma, FigJam and web/product analytics platforms
• Fluency in English and French, written and spoken

Nice to have

• Interest in leveraging AI and automation to improve research workflows and insight management

Benefits

• Hybrid work with up to 3 days of remote work per week
• Breakfast available at all sites year-round
• Healthy meal service at the headquarters
• Swile card for lunches for Scalers at regional sites
• Access to a gym, daycare places and discounted caring services
• Opportunities for internal mobility within the Iliad Group

Before you apply

• The hiring process includes a screening call with HR, interviews with the UX Research Lead, a technical interview with the UX Research team and Head of Product including a UX research case study prese

About the company

Scaleway is a European cloud provider founded in 1999 that designs secure, sustainable infrastructure, with data centers powered solely by renewable energy since 2017. It is supported by the Iliad Group, which is investing €3 billion in a sovereign AI alternative.