Technical Account Manager - HPC

The role

You will be the technical contact for HPC customers, from first technical talks and Proofs of Concept to onboarding and ongoing support. You will design HPC solutions for their simulation and computing needs and help them run their workloads on Scaleway.

What you will do

• Understand customers' technical and computational challenges and turn them into HPC solutions.
• Lead and support technical Proofs of Concept, from requirements to deployment and validation.
• Demonstrate Scaleway's HPC and Cloud solutions to technical and business stakeholders.
• Design and deploy computing environments adapted to customer workloads and simulation requirements.
• Act as technical owner for customers during onboarding and provide ongoing technical support.
• Help customers migrate and run multiphysics and simulation workloads on Scaleway.
• Work with Sales teams on opportunities, including upsell and cross-sell.
• Coordinate with Solution Engineers, Infrastructure, DevOps and Application teams.
• Participate in specialized trade shows and events.
• Contribute, when relevant, to technical documentation and blog posts.

Required qualifications

• 3+ years of professional experience in HPC, numerical simulation, computational engineering, scientific computing or a closely related field.
• Strong understanding of HPC environments and hands-on experience with Linux/Bash, Docker and MPI.
• Experience with at least one HPC scheduling or storage technology such as Slurm or Lustre.
• Experience working with Python and/or cloud storage technologies such as S3.
• Strong knowledge of at least one multiphysics or numerical simulation domain, such as CFD, FEA, structural mechanics, fluid dynamics or multiphysics.
• Professional proficiency in English is mandatory.
• Strong customer-facing communication skills and the ability to build trusted relationships with technical stakeholders.
• Ability to explain complex technical concepts simply, connecting Cloud/HPC infrastructure with customers' business and engineering needs.
• Strong ownership and project management skills.
• Proactive and autonomous mindset.
• Collaborative and empathetic approach.
• Curiosity and willingness to learn.

Nice to have

• Experience with simulation software such as Ansys, Siemens STAR-CCM+, OpenFOAM, Abaqus, COMSOL, Code_Aster or MATLAB/Simulink.
• Experience on technical PoCs, customer projects, application engineering, presales or technical consulting.

Benefits

• Up to 3 days of remote work per week.
• Healthy meal service at headquarters and breakfast at all sites.
• Swile card for lunches for employees at regional sites.
• Access to a gym, daycare places and discounted services for caring services.
• International environment with dozens of nationalities.
• Internal mobility to other entities within the Iliad Group.

Before you apply

• The hiring process has 3 steps: a 30-minute talent acquisition interview, a 30-minute manager interview and a 1-hour technical interview.

About the company

Scaleway is a European cloud and AI provider founded in 1999, supported by the Iliad Group. It serves private and public sector customers with data centers powered by renewable energy.