Trust & Safety Specialist

The role

You will detect, prevent and respond to fraud and abuse, manage abuse cases and protect the reputation of Scaleway's IPs. You will also help improve internal processes and handle sensitive content within legal and regulatory rules.

What you will do

• Monitor, detect, and respond to fraud and abuse incidents.
• Handle disputes and liaise with clients regarding sensitive cases.
• Ensure compliance with legal obligations and company policies.
• Manage the reputation of IPs and prevent service misuse.
• Collaborate with other teams to implement risk mitigation strategies.
• Contribute to continuous improvement of processes and operational effectiveness.
• Occasionally handle sensitive content, including violent, extremist, or illegal material.

Required qualifications

• Junior or medium experience in support, fraud prevention, or abuse management.
• Familiarity with handling customer disputes and complaints in production environments.
• Comfortable using internal tools and processes for monitoring and mitigation.
• Knowledge of legal obligations related to internet services and data management.
• Strong communication skills, both written and verbal.
• Team player with a collaborative mindset.
• Creative, proactive, and adaptable in problem-solving.
• Ability to work under pressure and manage stressful situations.
• Curiosity and willingness to learn.

Benefits

• Hybrid work with up to 3 days of remote work per week.
• Spacious, dynamic offices with terraces and bike parking, near public transport.
• Healthy meals at headquarters and Swile card for regional sites.
• Gym access, daycare support, discounted caring services.
• International environment with dozens of nationalities; English widely spoken.
• Opportunities to transition to other entities within the Iliad Group.

Before you apply

• French nationality required (legal obligations).
• Hiring process: discovery call with a recruiter (30 min), interview with two team members (45 min), manager interview (45 min).

About the company

Scaleway is a European cloud and AI provider, founded in 1999, serving private and public sector customers. It is supported by the Iliad Group, which is investing €3 billion in sovereign AI.