Datacenter Field Operations Manager

Paris. Posted 25 days ago

The role

You will lead on-site IT operations and field services across Scaleway datacenters, acting as the key link between the datacenter sites and central teams. You will directly manage Team Leaders and Datacenter IT Technicians across the two Parisian clusters.

What you will do

Lead and mentor Team Leaders and Technicians across both clusters (8 to 10 people)
Serve as the primary field operational contact for central teams
Monitor SLA and KPI adherence, build reporting dashboards and drive corrective action plans
Organize shifts, rotations and capacity planning across both sites
Act as the primary field contact for hardware vendors and service providers
Align on-site work with Supply, Deploy, Hardware Support and Product Engineering
Supervise ticketing workflows, inventory movements and operational logs

Required qualifications

Proven experience in IT field operations or datacenter supervision
Practical experience managing small technical teams and/or team leaders
Demonstrated ability to track and enforce field SLAs and KPIs in regulated, high-security datacenter environments
Solid track record supervising on-site third-party vendors, contractors and hardware suppliers
Proficient with Jira Service Management, Odoo and Google Sheets
Valid driver's license (Permis B)

Benefits

Healthy meal service at HQ and breakfast across all sites
Swile card lunch vouchers
Access to gym partnerships
Daycare spots and discounted caring services
Clear paths for internal mobility within Scaleway and the Iliad Group
Spacious offices near public transport with outdoor terraces and bike parking

Before you apply

Interview steps: discovery call (30 min), technical and role interview (1h), interview with a Datacenter IT Team Leader (1h)

About the company

Scaleway is a European cloud provider founded in 1999, offering over 100 public cloud products in IaaS, PaaS and AI. It is supported by the Iliad Group, which is investing €3 billion in a sovereign AI alternative.