Staff Engineer, Field Quality (R4958)

The role

You will work on field quality for autonomous systems used in demanding operational environments. You will investigate field-reported issues, drive root cause analysis, and turn field performance findings into product improvements.

What you will do

• Investigate field-reported issues and drive root cause analysis across hardware, software, and integrated systems
• Partner with engineering, manufacturing, and test teams to implement corrective and preventive actions (CAPA)
• Analyze reliability and performance trends to identify systemic quality issues and improve product robustness
• Support validation, troubleshooting, and failure reproduction efforts for fielded systems
• Develop quality metrics, reporting, and tracking tools to improve visibility into field performance and defect trends
• Coordinate issue resolution across cross-functional teams while ensuring timely communication and closure

Required qualifications

• 5+ years of experience in quality engineering, field engineering, systems integration, manufacturing quality, or related technical roles
• Strong experience with root cause analysis, failure investigation, and corrective action implementation in complex hardware environments
• Ability to diagnose system-level issues across mechanical, electrical, and software interfaces
• Experience analyzing reliability data, defect trends, and operational performance metrics
• Strong communication and organizational skills with the ability to coordinate across engineering and operations teams
• Demonstrated ability to manage multiple priorities in fast-paced development and operational environments

Nice to have

• Experience supporting aerospace, defense, robotics, or autonomous systems programs
• Familiarity with AS9100, ISO 9001, or regulated engineering environments
• Experience with environmental testing, system validation, or field operations support
• Experience using data analysis and reporting tools such as Python, SQL, Jira, Power BI, or Tableau

Benefits

• Equity
• Bonus
• Benefits for full-time regular employees
• Temporary benefits package for temporary employees, applicable after 60 days of employment

Before you apply

• All offers are contingent on a cleared background check and possible reference check
• Military fellows and part-time employees are not eligible for benefits
• Salary is influenced by skill set, level of experience, licenses and certifications, and specific work location

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.