Senior Systems Administrator (R5378)

The role

This role administers and extends Atlassian Cloud products (Jira Software, Jira Service Management and Confluence). The work centers on REST API integrations, automation, marketplace apps and connections to enterprise systems.

What you will do

• Administer and support Atlassian Cloud products (Jira Software, Jira Service Management, Confluence).
• Design, configure and optimize workflows, schemes, automation rules and governance controls.
• Develop and maintain REST API integrations, webhooks and automation solutions.
• Build and manage integrations with enterprise systems such as DevOps toolchains, CI/CD platforms, identity providers and collaboration tools.
• Configure, manage and support marketplace applications.
• Administer Atlassian Access (SSO, SCIM provisioning and security policies).
• Design advanced dashboards, complex JQL queries and executive-level reporting.
• Implement and maintain data synchronization between Atlassian and external systems.
• Perform system audits, health checks and performance monitoring.
• Support cloud migrations and post-migration optimization.

Required qualifications

• 3+ years of Atlassian administration experience.
• Strong hands-on experience with Atlassian Cloud environments.
• Proven experience with Atlassian REST APIs, webhooks and automation frameworks, ScriptRunner (or similar), and integration with DevOps toolchains.
• Advanced knowledge of Jira workflows, schemes, permissions and configurations.
• Experience administering Atlassian Access (SSO, SCIM and security controls).
• Advanced JQL expertise and dashboard/report development.
• Working knowledge of Agile/Scrum methodologies.
• Strong troubleshooting, analytical and problem-solving skills.
• Cleared background and possible reference check.

Nice to have

• Experience writing scripts (Python, Groovy or similar).
• Experience managing enterprise-scale environments (1,000+ users).
• Familiarity with ITIL, governance and compliance frameworks.
• Experience with Power BI or Tableau integrations.
• Experience integrating Atlassian products with Microsoft Azure services (Azure DevOps, Entra ID, CI/CD pipelines).

Benefits

• Bonus (full-time regular employees).
• Benefits (full-time regular employees).
• Equity (full-time regular employees).
• Temporary benefits package, applicable after 60 days of employment (temporary employees).

Before you apply

• All offers are contingent on a cleared background and possible reference check.
• Military fellows and part-time employees are not eligible for benefits.
• Pay depends on factors including skill set, experience level, licenses and certifications, and work location.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.