Associate Systems Administrator (R5698)

The role

This person will provide day-to-day enterprise IT support, systems administration and infrastructure maintenance. The main focus is end-user support, with particular attention to executive users and high-visibility meetings.

What you will do

• Deliver excellent customer service to employees across multiple locations.
• Provide day-to-day technical support for Windows, macOS and Linux endpoints.
• Install, configure, maintain and troubleshoot hardware, software, mobile devices and peripherals.
• Support conference room and meeting technology for executive and leadership events.
• Administer user accounts, permissions and access controls in Active Directory and Azure AD.
• Support endpoint management and security controls.
• Handle local IT asset lifecycle: provisioning, deployment, inventory, refresh and secure decommissioning.
• Maintain asset records and software licensing information.
• Resolve service requests and incidents, escalating complex issues.
• Create and maintain technical documentation and knowledge base content.

Required qualifications

• 1 to 3 years of experience in enterprise desktop support, IT support or junior systems administration.
• Experience supporting Windows and macOS.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD) or similar.
• Understanding of TCP/IP, DNS, DHCP and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune or JAMF.
• Strong troubleshooting, organizational and documentation skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Nice to have

• Exposure to Linux.
• Associate's or Bachelor's degree in IT, Computer Science or related field, or equivalent experience.
• Experience with ticketing systems such as Jira Service Management or ServiceNow.
• Familiarity with IT asset management platforms such as Snipe-IT.
• Basic scripting experience with PowerShell or Bash.
• Exposure to virtualization, Microsoft 365 administration or cloud technologies.
• CompTIA A+, Network+, Security+, Microsoft or other relevant certifications.

Benefits

• Full-time regular employees: bonus, benefits and equity, in addition to pay within the range.
• Temporary employees: temporary benefits package after 60 days of employment.

Before you apply

• Offers are contingent on a cleared background check and possible reference check.
• Military fellows and part-time employees are not eligible for benefits.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.