Instructor & Customer Success Manager (6201)

The role

You will lead a team that develops and delivers classroom, simulator, flight, maintenance and scenario-based training for Shield AI products. You will make sure customers in Ukraine can safely operate, maintain and use the technology, and manage instructor development and customer satisfaction.

What you will do

• Lead, develop and mentor a team of customer training professionals and UAV instructors.
• Set team priorities, performance expectations, staffing plans and professional-development pathways.
• Oversee development and delivery of classroom, simulator, flight, maintenance and scenario-based training.
• Maintain instructional standards through qualification, observation, coaching, certification and evaluation.
• Lead development of curricula, lesson plans, simulator scenarios, assessments and documentation.
• Coordinate training schedules, aircraft, simulators, facilities, airspace and personnel.
• Communicate with customers and partner-force leadership on training needs, progress and outcomes.
• Partner with engineering, product and flight-operations teams to improve products and training.
• Demonstrate Shield AI products to prospective customers with business-development and sales teams.
• Monitor training metrics, identify performance gaps and implement improvements.

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Five or more years of experience in technical, aviation, military or UAS training.
• Two or more years of experience leading instructors, training teams or comparable operational teams.
• Demonstrated experience developing and delivering classroom, simulator, flight, maintenance or scenario-based instruction.
• Working knowledge of UAS operations, flight and mission planning, aviation safety and training operations.
• Ability and willingness to travel internationally up to 50%.
• Strong written, verbal, presentation and interpersonal communication skills.
• Fluent in Ukrainian.
• Ability to communicate complex technical information to audiences with varying experience.
• Experience managing multiple training events, resources, schedules and customer requirements.
• Logical problem-solver focused on safety, learning outcomes and customer success.
• Ability to work across organizational boundaries with attention to operational details.

Nice to have

• Graduate degree in education, instructional design, aviation, engineering, business or a related field.
• Significant UAS experience as pilot in command, instructor, maintainer or mission operator.
• More than 1,000 hours of UAS pilot-in-command experience.
• Experience instructing or operating Group 1–3 UAS.
• Former Ukrainian military service or comparable defense-sector experience.
• Understanding of the Ukrainian Ministry of Defense, allied defense organizations and partner-force environments.
• Tactical field experience and knowledge of small-unit tactics.
• Prior overseas training or operational experience.
• Experience managing training programs for international customers across cultural and language differences.
• Experience with learning-management systems and online training-authoring or delivery tools.

Benefits

• Comprehensive total rewards package aligned to your country office location.

Before you apply

• Fluency in Ukrainian is required.
• Travel internationally up to 50% is required.

About the company

Shield AI is a venture-backed defense-tech company that protects service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.