Sr. Director, Global People Operations

Seattle, Washington. Posted 8 days ago

The role

Lead and scale the People Operations function, covering the candidate and employee lifecycle. Build a self-service-first, AI-enabled service model and partner with HR, Payroll, Finance, IT and Legal.

What you will do

Define and run a unified People Operations vision, operating model and multi-year roadmap.
Lead and scale the People Operations team and own its performance, service quality and outcomes.
Design a self-service-first, AI-enabled support model with automation and case management.
Own SLAs, response times, quality and employee satisfaction for People services.
Own end-to-end workforce lifecycle processes from interview coordination through offboarding.
Ensure accuracy, security and integrity of employee data and workforce transactions.
Partner with HRIS, IT and Talent Acquisition on the People Operations technology roadmap.
Set KPIs, dashboards and reporting, and use data to drive continuous improvement.
Select and manage external vendors and platforms for People Operations.
Advise executives on workforce operations, hiring experience and AI enablement.

Required qualifications

Bachelor's degree in Human Resources, Business Administration or a related field.
15+ years of progressive HR or People Operations experience in complex or high-growth environments.
7+ years leading People Operations or HR Shared Services teams.
Experience designing and scaling shared services and service delivery models.
Proven track record of operational transformation, including automation and AI-enabled solutions.
Strong expertise in employee lifecycle operations, compliance and data governance.
Experience partnering with HRIS and enterprise technology teams.
Demonstrated success with KPIs, SLAs and operational reporting.
Strong leadership, communication and stakeholder management skills.

Nice to have

Master's degree or MBA in a related field.
Experience in technology, aerospace, defense or high-growth industries.
Experience building AI-enabled service models and knowledge management systems.
Experience with UKG, Ashby and Jira.
Background in service management, digital transformation or operational excellence.
Knowledge of Lean, Six Sigma, Agile or ITIL methodologies.
Experience supporting multi-state or global workforce operations.
Relevant certifications such as SHRM-SCP, SPHR, PMP, Lean Six Sigma or ITIL.

Benefits

Bonus and equity for full-time regular employees.
Benefits for full-time regular employees.
Temporary benefits package for temporary employees, applicable after 60 days of employment.

Before you apply

All offers are contingent on a cleared background check and possible reference check.
Military fellows and part-time employees are not eligible for benefits.
Pay depends on skill set, experience, licences and certifications, and work location.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.