Associate Systems Administrator (R5874)

The role

This role provides day-to-day enterprise end-user IT support and systems administration. The work includes device and account support, asset lifecycle tasks, and support for executive and high-visibility meetings.

What you will do

• Deliver customer service to employees across multiple locations.
• Provide technical support for Windows, macOS, and Linux endpoints and user systems.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripherals.
• Support conference room and meeting technology for executive and leadership events.
• Administer user accounts and permissions through Active Directory and Azure AD.
• Support endpoint management and security controls.
• Handle device provisioning, deployment, inventory, refresh, and secure decommissioning.
• Maintain asset records and software licensing information.
• Resolve service requests and incidents, escalating complex issues.
• Create and maintain technical documentation and knowledge base content.

Required qualifications

• 1 to 3 years of experience in enterprise desktop support, IT support, or junior systems administration.
• Experience supporting Windows and macOS.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar.
• Understanding of TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar.
• Strong troubleshooting, organizational, and documentation skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Nice to have

• Exposure to Linux.
• Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• Experience with ticketing systems such as Jira Service Management or ServiceNow.
• Familiarity with IT asset management platforms such as Snipe-IT.
• Basic scripting experience with PowerShell or Bash.
• Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
• CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.

Benefits

• Bonus (full-time regular employees).
• Equity (full-time regular employees).
• Benefits (full-time regular employees; not part-time employees or military fellows).
• Temporary benefits package, applicable after 60 days of employment (temporary employees).

Before you apply

• All offers are contingent on a cleared background check and possible reference check.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.