Associate Systems Administrator (R5997)

The role

This role provides day-to-day enterprise end-user IT support, systems administration, and infrastructure maintenance. It focuses on white-glove support for executive users, executive assistants, board-related needs, and visiting leaders.

What you will do

• Deliver customer service supporting employees across multiple locations.
• Provide day-to-day support for endpoint and user systems on Windows, macOS, and Linux.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripherals.
• Deliver white-glove support for executives, executive assistants, board activities, and visiting leaders.
• Support conference room, collaboration, and meeting technology for executive and high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD.
• Support endpoint management and security controls for a secure, compliant environment.
• Manage local IT asset lifecycle, including provisioning, deployment, inventory, refresh, and secure decommissioning.
• Resolve service requests and technical incidents, escalating complex issues through established paths.
• Create and maintain technical documentation, SOPs, and knowledge base content.

Required qualifications

• 5+ years in systems administration, desktop support, or enterprise IT support.
• 3+ years supporting executives, executive assistants, or other VIP users in a corporate environment.
• Experience supporting Windows, macOS, and Linux in a business environment.
• Working knowledge of Active Directory, Azure AD, and identity and access management.
• Experience troubleshooting endpoint hardware, software, OS, and basic collaboration technology.
• Familiarity with networking fundamentals: DNS, DHCP, TCP/IP, switching, and wireless.
• Experience with IT service and asset management platforms such as Jira Service Management, Snipe-IT, or ServiceNow.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Ability to communicate with technical and non-technical stakeholders, including senior leaders.
• Ability to handle sensitive situations with discretion, urgency, and follow-through.
• Ability to participate in an on-call rotation and occasional after-hours maintenance.

Nice to have

• Experience providing executive or white-glove technical support in a fast-paced corporate environment.
• Experience with Microsoft Intune, JAMF, or other endpoint management platforms.
• Basic scripting or automation experience with PowerShell, Bash, or similar tools.
• Familiarity with AV, conferencing, collaboration, and room-support technologies.
• Familiarity with endpoint security tools and enterprise security best practices.
• Experience using AI-powered tools to improve operational efficiency and workflow automation.

Benefits

• Comprehensive total rewards package aligned to your country office location; full details available from your talent acquisition partner.

About the company

Shield AI is a venture-backed defense-tech company focused on protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.