Instructor & Customer Success Manager (6200)

The role

You will lead a team that develops and delivers classroom, simulator, flight, maintenance and scenario-based training for Shield AI products. You will make sure customers in Ukraine can safely operate, maintain and use the technology.

What you will do

• Lead, develop and mentor a team of customer training professionals and UAV instructors.
• Set team priorities, performance expectations, staffing plans and professional-development pathways.
• Oversee development and delivery of classroom, simulator, flight, maintenance and scenario-based training.
• Keep instructional standards high through instructor qualification, observation, coaching, certification and evaluation.
• Lead development and standardization of curricula, lesson plans, simulator scenarios, assessments and documentation.
• Coordinate training schedules, aircraft, simulators, facilities, airspace and personnel.
• Communicate directly with customers and partner-force leadership on training needs, student progress and outcomes.
• Partner with engineering, product and flight-operations teams to improve products and training using feedback.
• Support new-product validation, testing, field evaluations and training for new releases.
• Track training metrics, find performance gaps and implement improvements.

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Five or more years of experience in technical, aviation, military or UAS training.
• Two or more years of experience leading instructors, training teams or comparable operational teams.
• Demonstrated experience developing and delivering classroom, simulator, flight, maintenance or scenario-based instruction.
• Working knowledge of UAS operations, flight and mission planning, aviation safety and training operations.
• Ability and willingness to travel internationally up to 50%.
• Strong written, verbal, presentation and interpersonal communication skills.
• Fluent in Ukrainian.
• Ability to explain complex technical information to audiences with varying experience.
• Experience managing multiple training events, resources, schedules and customer requirements.
• Logical problem-solver focused on safety, learning outcomes and customer success.
• Ability to work across organizational boundaries.

Nice to have

• Graduate degree in education, instructional design, aviation, engineering, business or a related field.
• Significant UAS experience as pilot in command, instructor, maintainer or mission operator.
• More than 1,000 hours of UAS pilot-in-command experience.
• Experience instructing or operating Group 1–3 UAS.
• Former Ukrainian military service or comparable defense-sector experience.
• Understanding of the Ukrainian Ministry of Defense, allied defense organizations and international partner-force environments.
• Tactical field experience and knowledge of small-unit tactics.
• Prior overseas training or operational experience.
• Experience managing training programs for international customers across cultural and language differences.
• Experience with content-authoring and presentation tools such as PowerPoint, Prezi, Beautiful.ai or Camtasia.

Before you apply

• Fluent Ukrainian is required.
• Travel internationally up to 50% is required.

About the company

Shield AI is the employer named in this posting. It develops Shield AI products, including UAS systems that customers in Ukraine train to operate.