Staff Field Solutions Engineer (R6297)

The role

This role supports technical sales and customer engagements for Hivemind, Shield AI's autonomy software for unmanned systems. The Field Solutions Engineer acts as a customer-facing technical expert, translating mission needs into solution concepts and supporting demos, RFIs, RFPs and capture work.

What you will do

• Serve as a customer-facing technical expert for Hivemind autonomy solutions in markets.
• Support customer discovery, technical briefings, demonstrations, technical interchange meetings and capture activities.
• Translate customer mission needs, CONOPs and integration constraints into credible Hivemind solution concepts.
• Partner with Business Development and Capture teams on RFIs, RFPs, proposals, white papers and demos.
• Explain Hivemind capabilities, limitations, roadmap and integration requirements to technical, operational, commercial and leadership audiences.
• Develop and maintain technical sales assets such as capability briefs, demo scripts, FAQs and white papers.
• Work with Product, Engineering, Customer Engagement and Program teams to represent customer requirements and field feedback.
• Help customers evaluate how autonomy supports operational effectiveness and force modernization.
• Keep customer materials accurate to current capabilities, constraints and roadmap timing.
• Monitor developments in autonomy, AI, unmanned systems and defense technology.

Required qualifications

• 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace or related customer-facing techni
• Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics or complex defense systems.
• Experience supporting customer-facing technical engagements such as demos, briefings, proposal support and integration discussions.
• Ability to translate customer mission needs into feasible solution concepts, requirements and product feedback.
• Strong written and verbal communication skills for technical, operational, commercial and leadership audiences.
• Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement and Program teams.
• Strong judgment in representing product capabilities, limitations and roadmap dependencies.
• Demonstrated ability to build trust with customers and internal stakeholders.
• Ability to manage ambiguity, prioritize competing demands and execute independently.
• Willingness and ability to travel for customer engagements, demonstrations, exercises and internal meetings.

Nice to have

• Prior military, defense, aerospace, robotics, unmanned systems or advanced technology experience.
• Direct experience with U.S. Navy or U.S. Air Force customers, programs or units, including mission sets, platforms and acquisition processes.
• Experience with autonomous systems (air, ground or maritime), autonomy workflows, mission planning, system integration and operational evaluation.
• Hands-on experience with Python, C++, Linux, APIs, SDKs, autonomy software, robotics middleware or technical prototyping.
• Ability to create clear, reusable technical content for BD, customers and internal stakeholders.

Benefits

• Full-time regular employees receive a bonus.
• Full-time regular employees receive benefits.
• Full-time regular employees receive equity.
• Temporary employees receive a temporary benefits package, applicable after 60 days of employment.

Before you apply

• All offers are contingent on a cleared background and possible reference check.
• Military fellows and part-time employees are not eligible for benefits.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.