Field Solutions Engineer (5919)

The role

You will be a customer-facing technical expert for Hivemind autonomy solutions. You will support customer engagements, demos, and capture activities across the EURAF region, with emphasis on Poland, Eastern Europe, and NATO.

What you will do

• Serve as a customer-facing technical expert for Hivemind autonomy solutions across the EURAF region
• Support customer discovery, technical briefings, demonstrations, and technical interchange meetings
• Translate customer mission needs, CONOPs, and integration constraints into credible Hivemind solution concepts
• Support RFIs, RFPs, proposals, white papers, and technical narratives with Business Development and Capture teams
• Explain Hivemind capabilities, limitations, roadmap, and integration requirements to technical, operational, commercial, and leadership audiences
• Develop and maintain technical sales assets such as capability briefs, demo scripts, FAQs, and white papers
• Represent customer requirements, technical risks, and field feedback to Product, Engineering, and Program teams
• Ensure customer-facing materials accurately reflect current capabilities, constraints, and roadmap timing
• Tailor technical messaging and demos to Polish, Eastern European, NATO, and EURAF customer missions
• Operate independently across complex international customer engagements

Required qualifications

• 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace, or related customer-facing techn
• Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics, or complex defense technology
• Experience supporting customer-facing technical engagements such as demos, technical briefings, proposal support, and integration discussions
• Experience supporting international defense, security, aerospace, government, or advanced technology customers
• Ability to translate customer mission needs into technically feasible solution concepts, requirements, and demos
• Strong written and verbal communication skills for technical, operational, commercial, and leadership audiences
• Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams
• Strong judgment in representing product capabilities, limitations, and roadmap dependencies to customers
• Demonstrated ability to build trust with customers and internal stakeholders
• Willingness and ability to travel internationally
• Professional fluency in Polish and English

Nice to have

• Direct experience supporting defense, security, aerospace, autonomy, robotics, or advanced technology customers in Europe, NATO, Africa, or allied markets
• Familiarity with EURAF defense modernization priorities, operational environments, or acquisition processes
• Experience working with ministries of defense, armed forces, defense primes, or systems integrators across the EURAF region
• Experience with autonomous aircraft, unmanned systems, robotic systems, or AI-enabled mission systems
• Hands-on experience with Python, C++, Linux, APIs, SDKs, autonomy software, or robotics middleware
• Familiarity with autonomy development workflows, mission planning, or customer demonstration planning
• Experience supporting proposals, RFIs, RFPs, white papers, or technical volumes
• Prior military, defense, aerospace, robotics, unmanned systems, or advanced software experience

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.