Staff Organizational Change Management Specialist (R6184)

The role

Build and lead the organizational change management program for Shield AI's IT, Enterprise Operations and Cybersecurity functions. Plan and run change for major internal system, security and tool rollouts so employees can adopt them.

What you will do

• Build the OCM program: frameworks, templates, playbooks, intake process and success metrics.
• Own change strategy and execution for major IT, security and business system initiatives.
• Partner with IT, EntOps and Cyber leaders early in project planning to assess impact, readiness and risk.
• Run stakeholder analysis and change impact assessments across engineering, manufacturing, flight ops and corporate teams.
• Create communications, training and enablement: announcements, FAQs, guides, videos, office hours and change champion networks.
• Measure adoption with real data such as ticket volume, usage telemetry, compliance rates and surveys.
• Coordinate release and change calendars so employees are not hit with many disruptions in one week.
• Act as the voice of the end user in technical decisions and push back when a rollout is not ready.

Required qualifications

• 8+ years in organizational change management.
• At least 3 years supporting IT, security or enterprise technology programs.
• Technical fluency in SSO/MFA, identity providers (Okta, Entra ID), MDM (Intune, Jamf), ITSM (ServiceNow, Jira Service Management), SaaS migrations and security controls.
• Track record of building a change function or program.
• Strong writing skills.
• Comfort operating with ambiguity in a fast-moving, high-growth environment.
• Familiarity with a change methodology such as Prosci/ADKAR or Kotter, applied pragmatically.

Nice to have

• Experience in defense, aerospace or other regulated environments (CMMC, ITAR, FedRAMP, NIST).
• Prosci or CCMP certification.
• Background in IT project management, service delivery or technical training.
• Experience supporting security awareness or compliance programs.

Benefits

• Bonus for full-time regular employees.
• Equity for full-time regular employees.
• Benefits package for full-time regular employees.
• Temporary benefits package for temporary employees, applicable after 60 days of employment.

Before you apply

• All offers are contingent on a cleared background check and possible reference check.
• Military fellows and part-time employees are not eligible for benefits.
• Salary is influenced by skill set, experience level, licenses and certifications, and work location.

About the company

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.