UAS Field Service Representative

The role

You will act as Skyways' on-site representative at customer sites, deploying, maintaining and repairing autonomous cargo aircraft so missions stay on schedule. Most days you will be on the road, often internationally, running a site with limited backup.

What you will do

• Deploy to customer sites as Skyways' on-site rep and keep aircraft mission-ready against a 95%+ readiness bar
• Perform scheduled and unscheduled maintenance on power systems, batteries, motors, ESCs and consumables
• Troubleshoot mechanical, electrical, RF/datalink and firmware issues in the field
• Escalate unsolved issues to MRO and Engineering with full context and drive them to resolution
• Restore aircraft-down situations first and acknowledge issues quickly
• Keep daily logbooks, maintenance history and per-tail configuration records current
• Stand up new sites and redeployments, including setup, check flights, route validation and handover
• Manage on-site spares and aircraft-on-ground response
• Feed field learnings back to Engineering
• Act as the customer's trusted point of contact inside Skyways

Required qualifications

• 3+ years maintaining and supporting manned aircraft or UAS in the field
• Strong mechanical foundation, plus electrical, RF/datalink and basic software/firmware troubleshooting
• Comfort with small internal-combustion or multi-fuel engines
• Ability to read and use technical manuals, schematics and wiring diagrams
• Able to run a remote site solo, safety-minded and calm when an aircraft is down
• Willingness to travel up to about 75%, with a valid U.S. passport and driver's license
• Able to lift about 50 lbs and work outdoors in mission conditions
• Disciplined about documentation
• Comfortable with Slack, Asana, Airtable and Google Workspace
• Able to obtain any customer- or contract-required security clearance

Nice to have

• FAA Part 107 and/or BVLOS operations experience
• A&P license or equivalent airframe/powerplant background
• Prior military UAS, aviation-maintenance or operations experience
• OCONUS or deployed field experience
• Autopilot/ground-control-station software, RF/datalink systems and Linux
• Familiarity with spares, RMA and field-logistics workflows
• Prior OEM field-service or customer-facing technical support experience
• Experience operating under FAA, SORA or similar standards
• Additional language ability for international deployments

Benefits

• Stock options
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• 401k
• Life insurance
• Relocation assistance for candidates moving to Austin

Before you apply

• Limited to U.S. citizens, U.S. permanent residents, or candidates from specific countries authorized under applicable export control regulations, due to U.S. government contract requirements
• Must be able to obtain any customer- or contract-required security clearance
• Valid U.S. passport and driver's license required

About the company

Skyways designs, builds and operates fully autonomous long range cargo aircraft, founded in 2017 and based in Austin, Texas. Its aircraft fly revenue missions for commercial customers across three continents.