Client Success Manager

The role

The Client Success Manager will work with internal communication leaders to manage podcasts and internal communication programs. You will guide partners through onboarding, help them launch, and support ongoing content.

What you will do

• Onboard internal podcasters through software setup, communication strategies, and driving podcast adoption.
• Proactively consult with clients to drive employee audience adoption and share best practices.
• Become a trusted colleague and adviser to clients.
• Create and improve support resources like FAQs, guides, and templates.

Required qualifications

• 1–3 years in customer success, account management, or employee engagement communications
• Excellent written and verbal communication skills
• Passion for the employee experience
• Problem-solving mindset
• Passion for the future of work
• Comfort with remote work and common productivity tools (Google Suite, Slack, and Notion)
• An interest in using A.I. tools
• A love for podcasts

Nice to have

• Experience as customer success at a SaaS tool for HR or internal communications
• Experience doing multi-channel internal comms either in-house or at an agency
• Work experience at hybrid or remote companies with 1,000+ employees
• Experience expanding accounts to other functions of an organization

Benefits

• Competitive salary
• Benefits
• Remote-first
• Mission-driven
• Family-friendly

About the company

Supporting Cast is a podcast and internal communication platform that helps companies share audio content via podcast apps. It is a small, fully remote company and an affiliate of the Graham Holdings Company.