Senior Customer Solutions Engineer (Bay Area)

The role

You will own executive-level relationships with a portfolio of enterprise and high-value customers. You will help customer teams deploy and operate the Sysdig platform and drive measurable value from it.

What you will do

• Own executive-level relationships and strategic engagement for enterprise and high-value customers
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews and strategic touchpoints with technical and non-technical stakeholders
• Identify customer risks and opportunities for optimization, expansion, and innovation
• Lead hands-on workshops that help customers unlock the value of the Sysdig platform
• Support Sales in renewal and expansion discussions by demonstrating value realization
• Identify and mitigate account risk early through health monitoring and technical diagnostics
• Advocate for customer requirements, partnering with Product and Engineering on the roadmap
• Mentor junior CSMs and CSEs and contribute to best practices and enablement

Required qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
• Proven experience managing enterprise customer relationships in complex organizations
• Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions
• Strong understanding of cloud-native applications, security, automation, and DevSecOps across AWS, Azure, and/or GCP
• Experience with scripting and API integration to troubleshoot technical solutions
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements
• Experience managing issues, performing root cause analysis, and driving resolution
• Excellent communication, presentation, and stakeholder-management skills
• A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
• Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
• Self-motivated, proactive, and adaptable in fast-paced environments

Nice to have

• Background in cybersecurity or DevSecOps
• One or more of CKAD, CKA, or CKS certifications
• Experience with Sysdig and/or Falco

Benefits

• Extra days off
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

Before you apply

• Apply even if your experience does not perfectly match the job description

About the company

Sysdig helps organizations secure innovation in the cloud and created Falco, the open standard for cloud threat detection. It is trusted by over 60% of the Fortune 500 and recognized as a Best Place to Work.