Senior Customer Solutions Engineer (Central US)

The role

You will own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers. You will work with customer teams on Sysdig deployments, architecture and best practices, and lead Customer Business Reviews.

What you will do

• Own executive-level relationships and strategic engagement for enterprise and high-value customers
• Collaborate with customer teams on Sysdig deployments, architecture and operational best practices
• Align customer business goals with Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews and strategic touchpoints with technical and non-technical stakeholders
• Identify customer risks and opportunities for optimization, expansion and innovation
• Lead and contribute to hands-on workshops on the Sysdig platform
• Support Sales in renewal and expansion discussions
• Identify and mitigate account risk through health monitoring, technical diagnostics and stakeholder alignment
• Advocate for customer requirements with Product and Engineering
• Partner with Support and Professional Services to resolve issues efficiently

Required qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
• Proven experience managing enterprise customer relationships and complex organizations
• Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions
• Strong understanding of cloud-native applications, security, automation and DevSecOps across AWS, Azure and/or GCP
• Experience with scripting and API integration
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements
• Strong business acumen and ability to translate technical capabilities into business impact
• Experience managing issues, performing root cause analysis and driving resolution
• Excellent communication, presentation and stakeholder-management skills
• A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
• Experience with Linux, Helm, Terraform, Kubernetes and cloud platforms
• Self-motivated, proactive and adaptable

Nice to have

• Background in cybersecurity or DevSecOps
• One or more of CKAD, CKA or CKS certifications
• Experience with Sysdig and/or Falco

Benefits

• Extra days off
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

Before you apply

• Sysdig is an equal-opportunity employer that encourages applications from a wide range of backgrounds, and says you can apply even if your experience does not perfectly match the description

About the company

Sysdig helps organizations secure cloud innovation. It created Falco, the open standard for cloud threat detection, and says its technology is trusted by over 60% of the Fortune 500.