Senior Customer Solutions Engineer (US West Coast)

The role

You will own executive-level relationships for a portfolio of enterprise customers and help them deploy and get value from the Sysdig platform. You will lead business reviews, run workshops, and support renewals and expansion.

What you will do

• Own executive-level relationships for enterprise and high-value customers
• Collaborate with customer teams on Sysdig deployments, architecture and best practices
• Drive alignment between customer goals and Sysdig capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews with technical and non-technical stakeholders
• Identify customer risks and opportunities for optimization, expansion and innovation
• Lead hands-on workshops to unlock value from the Sysdig platform
• Support Sales in renewal and expansion discussions
• Identify and mitigate account risk early
• Advocate for customer requirements with Product and Engineering
• Mentor junior CSMs and CSEs

Required qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
• Proven experience managing enterprise customer relationships
• Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions
• Strong understanding of cloud-native applications, security, automation and DevSecOps across AWS, Azure and/or GCP
• Experience with scripting and API integration
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements
• Strong business acumen
• Experience with root cause analysis and issue resolution
• Excellent communication, presentation and stakeholder-management skills
• A strategic, consultative, customer-first mindset
• Self-motivated, proactive and adaptable
• Strong empathy, patience and passion for working with customers

Nice to have

• Background in cybersecurity or DevSecOps
• One or more of CKAD, CKA or CKS certifications
• Experience with Linux, Helm, Terraform, Kubernetes and cloud platforms
• Experience with Sysdig and/or Falco

Benefits

• Extra days off
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support through the Modern Health app
• Full health benefits package for you and your family

Before you apply

• Sysdig encourages applications even if your experience does not perfectly match the job description

About the company

Sysdig creates Falco, the open standard for cloud threat detection, and helps organizations secure innovation in the cloud. Its technology is trusted by over 60% of the Fortune 500.