Forward Deployed Enablement Engineer - Customer Success

The role

You will support Palantir customers who build on the Foundry and AIP platforms. You will triage support requests, unblock customer engineers, and build tools that improve how Palantir delivers value to customers.

What you will do

• Respond to and triage incoming support requests from internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to enhance enablement operations and solve new problems.
• Collaborate with Product Development teams on workflow problems, product issues and product improvements.
• Partner with Business teams to understand and meet customer needs.
• Take part in a 24/7 on-call rotation coordinating responses to critical customer-facing incidents.
• Act as first responder when things go wrong, even outside your area of expertise, and bring in the right expertise.

Required qualifications

• Background in Data Science, Computer Science, Engineering or STEM, or equivalent relevant practical experience in a technical or engineering role.
• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills, for both technical and non-technical stakeholders.
• Strong creative problem solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

Benefits

• Health and well-being support, as described at Life at Palantir (offerings may vary by region).

Before you apply

• Palantir encourages in-person work; hybrid options are available for many teams.
• Palantir will provide a reasonable accommodation for the application and hiring process on request.
• Palantir will never ask you to pay or share financial information during the interview process.

About the company

Palantir builds software for data-driven decisions and operations. Its platforms help partners develop lifesaving drugs, forecast supply chain disruptions and locate missing children.