Site Reliability Operations Analyst

The role

You will help run Palantir deployments by building and running processes that reduce friction and keep projects on track. You will be a first responder when problems occur and will support customers and internal teams so engineers can focus on technical work.

What you will do

• Craft, implement and execute processes that streamline workflows and reduce friction
• Track and stabilise projects and remove roadblocks
• Anticipate customer needs
• Respond first when problems occur, even outside your area of expertise
• Support deployments at large, global customers and new pilot projects, including travel
• Think creatively, work collaboratively and do what it takes to get the job done

Required qualifications

• Ability to travel 25-75%, varying by location and team
• At least 3 years of project or program management experience, preferably in a fast-paced or dynamic environment
• Availability to work in-office/on-site at the Warsaw location(s) five days a week
• Fluency in Polish
• Extraordinary judgment and composure in high-pressure situations
• Proven track record of developing effective, collaborative customer relationships
• Meticulous attention to detail, including accurate records and tracking key project metrics
• Combination of project management, process optimisation and execution skills

Benefits

• Career growth based on individual strengths, skills and interests rather than traditional career ladders
• Health and well-being support, details at Life at Palantir (offerings may vary by region)

Before you apply

• Must work from the city and country where you are employed if applying for a role specified as Remote
• Palantir will never ask you to pay or share financial information during the interview process

About the company

Palantir builds software that helps institutions make decisions on the world's most important problems. Its software has been used to help stop terrorist attacks, discover new drugs and gain advantage in global financial markets.