Support Engineer

The role

You will support the internal IT environment, from workstations and conference rooms to systems staff use every day. You will give hands-on support to executives and VIP users and find root causes so issues do not come back.

What you will do

• Give white-glove IT support to executives and VIP users.
• Reach out proactively during patching windows, major rollouts and high-visibility events.
• Support executive travel and on-site needs, including internal conferences and off-site events.
• Maintain office hardware, replace ageing hardware and maintain core video conferencing equipment.
• Manage the printer fleet end to end.
• Maintain FOB office environments.
• Track business-blocking issues and work with engineering teams to resolve them fully.
• Conduct root cause analysis and put in place fixes that prevent recurrence.
• Install, configure and maintain Windows and Mac workstations.
• Build process automations and administer O365 Groups, distribution lists, calendar permissions and auto-replies.

Required qualifications

• 4+ years of experience in desktop or help desk support in a fast-paced environment.
• Willingness to take part in an on-call rotation.
• Ability to travel up to 30% of the time.
• Deep knowledge of Windows and macOS and common networking fundamentals.
• Hands-on industry experience with LLMs and AI agents.
• Hands-on experience with Active Directory, Exchange and O365 administration, including Groups, distribution lists and licensing.

Benefits

• Health and well-being support across areas of life (details at Life at Palantir; offerings may vary by region).

Before you apply

• Applicants must work from the city and country where they are employed if the role is remote.
• Interview process never asks for payment or financial information.

About the company

Palantir builds software for data-driven decisions and operations. Its platforms help partners develop drugs, forecast supply chain disruptions and locate missing children.