Forward Deployed Enablement Engineer - Customer Success

The role

You will support customers who use Palantir's Foundry and AIP platforms, helping them build and fix their workflows. You will also triage support requests, build internal tools, and work with product and business teams.

What you will do

• Respond to and triage incoming support requests from internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to improve enablement operations and solve novel problems.
• Collaborate with Product Development teams on workflow problems and product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation to coordinate responses to critical incidents.
• Take ownership as first responder when things go wrong, even outside your expertise, and bring in the right expertise.

Required qualifications

• Background in Data Science, Computer Science, Engineering or STEM, OR equivalent relevant practical experience in a technical or engineering role
• Ability to continuously learn and work independently, making decisions with minimal supervision
• Excellent written and verbal communication skills for technical and non-technical stakeholders
• Strong creative problem solving skills
• Comfortable working in a rapidly changing environment with dynamic objectives
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar

Benefits

• Medical, dental and vision insurance, plus voluntary life insurance
• Automatic basic life, AD&D and disability insurance
• Commuter benefits
• Relocation assistance
• Take what you need paid time off, not accrual based
• 2 weeks paid time off at the end of each year (subject to team and business needs)
• 10 paid holidays per year
• Leave of absence program, including military service and medical events
• Paid leave for new parents and subsidized back-up care for all parents
• Fertility and family building benefits, including adoption, surrogacy and preservation
• Stipend for expenses that come with a new child
• 401k plan

Before you apply

• The posting notes that the salary estimate excludes sign-on bonus, benefits and long-term incentives.
• Some roles allow Remote work on an exceptional basis; if remote, you must work from the state where you are employed. This posting is stated as Onsite.
• You will never be asked to submit a payment or share financial information during the interview process.

About the company

Palantir builds software for data-driven decisions and operations, used by partners to develop drugs, forecast supply chain disruptions and locate missing children. The company is an Equal Opportunity Employer.