Site Reliability Operations Analyst - Commercial

The role

You will help run Palantir deployments by building and running processes that remove friction. You will track and stabilize projects, remove roadblocks, and anticipate customer needs so engineers can focus on technical problems.

What you will do

• Work on many different types of problems, including deployments at large, global customers and new pilot projects around the world.
• Be the first responder when things go wrong, even outside your area of expertise, and ask for help only after exhausting what you can do.
• Craft and implement process to reduce friction so team members can spend time on what they do best.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

Required qualifications

• 3+ years of project/program management experience.
• Extraordinary judgment and composure in high-pressure situations.
• Proven track record of developing effective and collaborative relationships with customers.
• Meticulous attention to detail, including maintaining accurate records and tracking key project metrics.
• Ability to travel 25-75%, varies by location and team.

Nice to have

• Experience in a fast-paced or dynamic environment.
• Enthusiasm for working on site with customers and supporting internal projects and senior leadership.

Benefits

• Medical, dental, and vision insurance, plus voluntary life insurance
• Automatic basic life, AD&D and disability insurance
• Commuter benefits
• Relocation assistance
• Take what you need paid time off, not accrual based
• 2 weeks paid time off at the end of each year (subject to team and business needs)
• 10 paid holidays per calendar year
• Leave of absence program, including military service and medical events
• Paid leave for new parents and subsidized back-up care for all parents
• Fertility and family building benefits, including adoption, surrogacy, and preservation
• Stipend for expenses that come with a new child
• 401k plan

Before you apply

• Palantir will never ask you to submit a payment or share financial information during interviews.

About the company

Palantir builds software for data-driven decisions and operations. Its platforms help partners develop lifesaving drugs, forecast supply chain disruptions, and locate missing children.