Forward Deployed Reliability Engineer

The role

You will keep mission-critical workflows built on Palantir software stable and reliable. You will go on call to resolve problems before customers are affected, and use those learnings to improve products, tooling and processes.

What you will do

• Develop a deep understanding of Palantir's products and operational processes
• Go on call, responding quickly and effectively to mission-critical incidents
• Diagnose, resolve, and proactively prevent issues encountered in the field
• Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for customers
• Identify recurring pain points and inefficiencies, and automate or streamline workflows
• Advocate for and implement product enhancements based on insights from the field
• Create clear, actionable documentation and share best practices across the company

Required qualifications

• Background in Computer Science, Engineering, Information Systems, or other technical field
• Ability to work independently and collaboratively on ambiguous technical and operational challenges
• Excellent written and verbal communication skills for technical and non-technical stakeholders
• Proficiency in Python, Java, and SQL
• Strong organisational skills and attention to detail, with the ability to prioritise
• Resourcefulness and creativity in fast-paced, dynamic environments
• Experience with root cause analysis and documenting solutions for broader impact
• Enthusiasm for hands-on problem-solving, continuous improvement, and knowledge sharing

Nice to have

• Familiarity with parallel data processing and Spark job optimisation

Benefits

• Health and well-being support across areas of life (offerings may vary by region)

Before you apply

• Must be available to respond to critical outages during assigned on-call weeks
• Palantir will never ask you to submit payment or financial information during interviews
• Accommodations are available for the application and hiring process on request

About the company

Palantir builds software for data-driven decisions and operations, helping partners develop lifesaving drugs, forecast supply chain disruptions, and locate missing children. The company says employees are better together and encourages in-person work in its offices.