Forward Deployed Reliability Engineer

The role

You will keep mission-critical Palantir software workflows stable and reliable for customers. You will go on call to resolve issues before customers are affected, then turn those learnings into product changes, tooling and documentation.

What you will do

• Develop a deep understanding of Palantir's products and operational processes
• Go on call and respond quickly and effectively to mission-critical incidents
• Diagnose, resolve and proactively prevent issues encountered in the field
• Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for customers
• Identify recurring pain points and inefficiencies, and automate or streamline workflows
• Advocate for and implement product enhancements based on insights from the field
• Create clear, actionable documentation and share best practices to improve team and company-wide reliability

Required qualifications

• Background in Computer Science, Engineering, Information Systems or other technical field
• Ability to work independently and collaboratively on ambiguous technical and operational challenges
• Excellent written and verbal communication skills for technical and non-technical stakeholders
• Proficiency in Python, Java and SQL
• Strong organizational skills and attention to detail, with the ability to prioritize effectively
• Resourcefulness and creativity in fast-paced dynamic environments
• Experience with root cause analysis and documenting solutions for broader impact
• Enthusiasm for hands-on problem solving, continuous improvement and knowledge sharing
• Must be a US citizen or green card holder

Nice to have

• Familiarity with parallel data processing and Spark job optimization

Benefits

• Medical, dental and vision insurance for employees and eligible dependents
• Voluntary life insurance
• Automatic basic life, AD&D and disability insurance
• Commuter benefits
• Take-what-you-need paid time off, not accrual based
• 2 weeks paid time off built into the end of each year, subject to team and business needs
• 10 paid holidays per calendar year
• Leave of absence program, including military service and medical events
• Paid leave for new parents and subsidized back-up care for all parents
• Fertility and family building benefits, including adoption, surrogacy and preservation
• Stipend for expenses that come with a new child
• 401k plan

Before you apply

• Must be a US citizen or green card holder
• You will never be asked to pay or share financial information during the interview process

About the company

Palantir builds software for data-driven decisions and operations. Its platforms help partners develop lifesaving drugs, forecast supply chain disruptions and locate missing children.