Support Engineer

The role

You will support executives and VIP users with IT help, keep office hardware and video conferencing equipment working, and find root causes for recurring problems. You will also manage Windows and Mac workstations, Microsoft 365 administration, and the printer fleet, and mentor IT Support Specialists.

What you will do

• Deliver white-glove IT support to executives and VIP users
• Proactively support critical patching windows, major rollouts and high-visibility events
• Support executive travel and on-site needs, including internal conferences and off-sites
• Maintain office hardware and core video teleconferencing equipment, and replace aging hardware
• Manage the printer fleet, including setup, maintenance and troubleshooting
• Conduct root cause analysis and implement fixes that prevent recurrence
• Install, configure and maintain Windows and Mac workstations
• Administer O365 Groups, distribution lists, calendar permissions and auto-replies
• Evaluate new vendors and tools and become a certified subject matter expert before rollout
• Create how-to guides and mentor IT Support Specialists

Required qualifications

• 4+ years of experience in desktop or help desk support in a fast-paced environment
• Willingness to participate in an on-call rotation
• Willingness to travel up to 30% of the time
• Deep knowledge of Windows and macOS operating environments
• Common networking fundamentals
• Hands-on industry experience with LLMs and AI agents
• Hands-on experience with Active Directory, Exchange and O365 administration, including Groups, distribution lists and licensing

Nice to have

• Familiarity with AV systems, video conferencing infrastructure and executive-level support protocols
• Experience mentoring junior team members
• Comfort with automation concepts

Benefits

• Medical, dental and vision insurance, and voluntary life insurance
• Basic life, AD&D and disability insurance, automatically covered
• Commuter benefits
• Flexible paid time off, not accrual based
• 2 weeks paid time off at the end of each year (subject to team and business needs)
• 10 paid holidays per year
• Leave of absence program, including military service and medical events
• Paid leave for new parents and subsidized back-up care
• Fertility and family building benefits
• New child expense stipend
• 401k plan

Before you apply

• Remote work is allowed only on an exceptional basis for some roles; if this posting is Onsite, you must work from an office
• Palantir will never ask you to submit a payment or share financial information during interviews

About the company

Palantir builds software for data-driven decisions and operations, used by partners to develop drugs, forecast supply chain disruptions and locate missing children. The company is an Equal Opportunity Employer.