Forward Deployed Enablement Engineer - Customer Success

The role

You will support customers who use Palantir's Foundry and AIP platforms, helping them build and fix their workflows. You will also triage support requests, build internal tooling, and work with product and business teams.

What you will do

• Respond to and triage incoming support requests from internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to improve enablement operations and solve novel problems.
• Collaborate with Product Development teams on workflow problems and product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation coordinating responses to critical incidents.
• Take ownership as the first responder when things go wrong, and bring in needed expertise.

Required qualifications

• Background in Data Science, Computer Science, Engineering or STEM, OR equivalent relevant practical experience in a technical or engineering role.
• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills for technical and non-technical stakeholders.
• Strong creative problem solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives.
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

Benefits

• Medical, dental and vision insurance for employees and eligible dependents, plus voluntary life insurance.
• Automatic basic life, AD&D and disability insurance.
• Commuter benefits and relocation assistance.
• Take what you need paid time off, not accrual based.
• 2 weeks paid time off built into the end of each year, subject to team and business needs.
• 10 paid holidays per year.
• Supportive leave of absence program, including military service and medical events.
• Paid leave for new parents and subsidized back-up care for all parents.
• Fertility and family building benefits, including adoption, surrogacy and preservation.
• Stipend to help with expenses that come with a new child.
• 401k plan.

Before you apply

• Interview process: you will never be asked to pay or share financial information.

About the company

Palantir builds software for data-driven decisions and operations, used by partners in areas such as drug development, supply chain forecasting and locating missing children.