Incident Management Engineer

The role

You will be a first responder for critical product issues. You will triage, troubleshoot and coordinate fixes for major outages, working on a centralized incident team.

What you will do

• Develop a deep understanding of Palantir's product and delivery ecosystem.
• Collaborate with customer-facing, product and infrastructure teams on scalable, reliable software.
• Diagnose, resolve and prevent issues encountered in the field.
• Reduce operational overhead of incident response through tooling, process and automation.
• Take part in a 24/7 on-call rotation coordinating response to mission-critical incidents.

Required qualifications

• Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
• Willingness and interest to travel to other Palantir locations on occasion.
• Excellent problem solving skills.
• Comfort working in a fast-paced environment.
• Ability to work independently and make decisions under minimal direction, and collaborate as part of a team.

Nice to have

• Experience with scripting, automation or data analysis.

Benefits

• Medical, dental and vision insurance for employees and eligible dependents, plus voluntary life insurance.
• Basic life, AD&D and disability insurance, automatically covered.
• Commuter benefits.
• Relocation assistance.
• Flexible paid time off, not accrual based.
• 2 weeks paid time off at the end of each year, subject to team and business needs.
• 10 paid holidays per year.
• Leave of absence program, including military service and medical events.
• Paid leave for new parents and subsidized back-up care for all parents.
• Fertility and family building benefits, including adoption, surrogacy and preservation.
• Stipend for expenses with a new child.
• 401k plan.

Before you apply

• You must be willing to travel to other Palantir locations on occasion.

About the company

Palantir builds software for data-driven decisions and operations. Its platforms help partners develop lifesaving drugs, forecast supply chain disruptions and locate missing children.