Customer Success Manager, Central Europe (Frankfurt)

The role

You will be the first Customer Success Manager in Germany, based in the Frankfurt area. You will help customers adopt Pigment and gain business value, manage a portfolio of Corporate and Enterprise accounts, and own renewals and expansion.

What you will do

• Develop Success and Value Realisation plans, manage champions and align stakeholders to deliver customer business outcomes
• Navigate multiple departments within customer organisations to expand use cases and business value of Pigment
• Drive ARR and reduce risks across your portfolio
• Oversee customer implementations of Pigment and drive high adoption
• Deliver presentations and recommend best practices and creative solutions
• Lead development of the Pigment community through thought leadership, events and best practices
• Develop product expertise and work with the product team on vision and roadmap
• Help set broader plans for the Central Europe Region

Required qualifications

• Significant experience in customer success, account management or a similar role in a software/SaaS company
• Proven track record managing a broad range of Corporate and Enterprise accounts, driving adoption, satisfaction, renewals and expansion
• Experience with AI customer engagement strategies and automation technologies and platforms
• Strong commercial mindset with ownership of revenue on the book of business, including renewals and expansion
• Curiosity about new technology adoption
• Excellent analytical skills to interpret customer data and identify trends and opportunities
• Outstanding communication and interpersonal skills
• Results-oriented, proactive and strategic problem-solver in a fast-paced environment
• Fluent in English and German
• Self-motivated and adaptable, able to work independently and in cross-functional teams

Benefits

• Competitive package
• Stock options
• Bike2work scheme
• One company offsite every year
• High-end equipment (based on stock/availability)
• Remote-friendly environment

Before you apply

• Background checks are part of the hiring process, carried out lawfully before contracts are signed, with candidate consent, where permitted by law

About the company

Pigment is an AI-powered business planning and performance management platform founded in 2019. The posting says it has passed $100M in ARR in 2026 and has a team of 700+ across several cities.