Technical Content Engineer

The role

Design and organize a logic-driven knowledge base of Pigment help content for customers and AI agents. Write and edit reader-focused documentation, and train and tune the Documentation Agent in the Pigment platform.

What you will do

• Write and edit logically structured, reader-focused documentation that follows the Style Guide, for human and AI readers.
• Design knowledge base layouts and visual aids that support comprehension and self-service.
• Structure content so AI agents can reliably chunk, retrieve and cite it.
• Explore and implement AI-driven workflows for drafting, quality checks and content audits.
• Curate source content, write and refine instructions and evaluation prompts for the Documentation Agent, and review its answers for accuracy.
• Manage content through Git-based docs-as-code workflows with automated checks.
• Build lightweight automation to reduce repetitive work and help colleagues contribute documentation.
• Explore new product functions and build use-case examples for customers.
• Work with Product, Engineering, Customer Success and Professional Services to have documentation ready at release.
• Use knowledge base analytics and agent answer accuracy to recommend improvements.

Required qualifications

• 3-5 years of experience in technical writing, content strategy or documentation engineering, preferably in SaaS, EPM or FinTech.
• Strong command of Document360, Jira / Confluence, Git / GitHub and Markdown (VS Code).
• Hands-on experience with docs-as-code workflows (Git, pull requests, Markdown, CI-based checks).
• Practical experience using LLMs in a writing workflow, including prompting and critically reviewing output.
• Understanding of what makes content machine-readable as well as human-readable.
• Strong editorial judgment and the ability to verify AI-generated content for accuracy.
• Ability to learn complex product functionality and explain it clearly to technical and non-technical audiences.
• Excellent verbal and written communication skills.
• Experience using data and insights to inform content decisions and measure documentation effectiveness.
• Ability to work across time zones and departments.
• Professional fluency in English is required.

Nice to have

• Scripting ability in Python or JavaScript for automation.
• Familiarity with RAG concepts, llms.txt or MCP.
• Experience evaluating or improving the output of an AI assistant or agent.
• Experience with OpenAPI or generating reference documentation from source.
• Proficiency in French is a significant advantage.

Benefits

• Competitive package.
• Health insurance with Alan Blue, free for you and your family.
• Weekly lunch and Swile lunch vouchers.
• Egym Wellpass subscription for gyms, studios and wellness spaces across France.
• Flexible working hours and a hybrid remote policy.
• One company offsite every year.
• Offices in New York, San Francisco, Toronto, Paris and London.
• High-end equipment, based on stock and availability.

Before you apply

• Background checks are part of the hiring process, carried out lawfully before contracts are signed, with candidate consent, where permitted by law.

About the company

Pigment is an AI-powered business planning and performance management platform, founded in 2019, with 700+ employees. It raised a $250M Series E in October 2026 at a $2.3B valuation.