Customer Success Lead - San Francisco

The role

You will lead and coach a team of Customer Success Managers for Pigment's North American customers. You will build executive relationships, drive adoption and expansion, and help shape the product roadmap.

What you will do

• Lead, coach and support Customer Success Managers to strengthen relationships and drive account growth
• Partner with Sales, Professional Services, Partners and Product to align strategies and customer experience
• Work alongside your team to manage implementations and drive strong adoption
• Build trusted advisor relationships with customer executives and sponsors
• Define and track KPIs for your team and accounts, and execute plans that deliver results
• Navigate escalations with professionalism and build trust with senior stakeholders
• Partner across customer organizations to uncover new use cases and drive expansion
• Contribute to the customer community through events, content and best-practice sharing
• Develop product expertise and influence the vision and roadmap with Product

Required qualifications

• Empathetic, empowering leader who lives Pigment's values
• Proven ability to engage senior stakeholders and build long-term partnerships
• Strong communicator and presenter who simplifies complex solutions for executives
• Strategic and analytical, using data to drive customer outcomes
• Experience implementing SaaS platforms across organizations and driving long-term adoption
• Adaptable and resilient in a fast-paced, high-growth environment
• Collaborative problem-solver with curiosity and a strategic mindset

Benefits

• Competitive base salary and variable compensation
• Stock options
• Medical, dental and vision insurance
• 401(k)
• PTO
• New offices in major cities including San Francisco
• High-end equipment (based on stock and availability)
• One company offsite every year

Before you apply

• Background checks are part of the hiring process, with candidate consent, where permitted by law

About the company

Pigment is an AI-powered business planning and performance management platform founded in 2019, with 700+ employees across Paris, London, New York, Toronto, San Francisco and Austin. Customers include Unilever, Uber, Anthropic, Snowflake and Siemens.